Refund and Returns Policy

Overview

At EcoDael, we want every customer to have a positive shopping experience. This Refund and Returns Policy explains our guidelines for product returns, exchanges, refunds, and damaged or defective items purchased from our website.

We generally accept eligible return requests within 30 days of delivery. If more than 30 days have passed since you received your order, we may not be able to offer a refund or exchange.

To be eligible for a return, the product must be unused, undamaged, and in the same condition in which you received it. Where applicable, the product should be returned with its original packaging, tags, and accessories.

Before returning any product, please contact EcoDael through our Contact page and provide your order details. Do not send a product back without first contacting us and receiving return instructions.

Return Eligibility

Products may be eligible for return or exchange when they:

• Arrive damaged or defective.
• Have a manufacturing or quality issue.
• Are significantly different from the product ordered.
• Meet our return conditions and are reported within the applicable return period.

For damaged or defective products, please contact us as soon as possible after delivery. We may request photographs or videos showing the product, packaging, and the issue so that our team can assess your request.

For handmade, natural-fiber, jute, cotton, or cotton-jute products, minor variations in color, texture, weave, or finish may occur. These natural characteristics are not necessarily considered defects.

Non-Returnable Products

Some products may not be eligible for return because of their nature, customization, condition, or other applicable restrictions.

Customized, personalized, or specially produced products may not be eligible for return unless they arrive damaged, defective, or materially different from the approved order.

Products that have been used, washed, altered, stained, damaged after delivery, or returned without the required information may not qualify for a refund or exchange.

Please keep your order confirmation, invoice, or other proof of purchase. We may require proof of purchase before approving a return or refund.

Exchange Policy

We may provide an exchange when an eligible product arrives damaged, defective, or materially different from the product ordered.

If you receive an incorrect or defective product, please contact us with your order number and supporting photographs. After reviewing your request, we will let you know whether the product qualifies for an exchange.

Replacement availability may depend on product stock. If the same product is unavailable, we may discuss an alternative solution with you.

Refund Process

Once your return request has been approved and the returned product has been received and inspected, EcoDael will notify you about the status of your refund.

If your refund is approved, the applicable amount will be processed through the appropriate payment method. The time required for the refund to appear in your account may vary depending on the payment provider or financial institution.

If a returned product does not meet our return conditions, the refund may be refused or adjusted where applicable.

Sale and Promotional Products

Products purchased during sales, special offers, promotional campaigns, or discounted periods may have different return or exchange conditions.

Unless otherwise stated on the product or promotional offer, sale items may not be eligible for return simply because you have changed your mind.

If a discounted or promotional product arrives damaged or defective, please contact us so that we can review the issue.

Return Shipping

If you are returning a product because it is defective, damaged on arrival, or incorrect due to an EcoDael fulfillment error, please contact us before arranging return shipping.

For other approved returns, return shipping arrangements and costs may depend on the reason for the return and the applicable return conditions.

Please do not send a return to the manufacturer or to an address other than the return address provided by EcoDael.

We recommend keeping your shipping receipt or tracking information until your return has been successfully received and processed.

Product Condition

To help us process your return quickly, please ensure that the product is securely packaged and protected during transportation.

Returned products should be unused and in their original condition. Where applicable, include the original packaging, tags, accessories, and proof of purchase.

EcoDael reserves the right to review the condition of returned products before approving an exchange or refund.

How to Request a Return

To request a return, please contact EcoDael through our Contact page and provide:

• Your order number.
• Product name.
• Reason for the return.
• Photographs or videos when the product is damaged or defective.
• Any other information requested by our customer service team.

Our team will review your request and provide the next steps.

Need Help?

If you have questions about this Refund and Returns Policy, your order, or an eligible return, please contact our customer service team through the EcoDael Contact page.

We are committed to handling eligible refund and return requests fairly and helping our customers enjoy quality, sustainable products.